Shipping Policy

Nlpuzzels Shipping Policy

Last Updated: July 29, 2025

At Nlpuzzels, we strive to deliver your orders quickly and reliably. Below are our shipping options, delivery timelines, and associated costs based on your location.

1. Shipping Destinations & Fees

We ship worldwide to the following regions with corresponding shipping fees:

🇺🇸 United States

• Standard Shipping (5-7 business days): $5.99 (Free for orders over $100)

• Express Shipping (2-3 business days): $14.99

🇨🇦 Canada

• Standard Shipping (7-10 business days): $9.99 (Free for orders over $150)

• Express Shipping (3-5 business days): $19.99

🇪🇺 European Union (EU)

• Standard Shipping (7-12 business days): $12.99 (Free for orders over €120)

• Express Shipping (3-6 business days): $24.99

🇬🇧 United Kingdom

• Standard Shipping (5-8 business days): $8.99 (Free for orders over £100)

• Express Shipping (2-4 business days): $18.99

🇦🇺 Australia & New Zealand

• Standard Shipping (10-14 business days): $15.99 (Free for orders over AUD $150)

• Express Shipping (5-8 business days): $29.99

🌍 Rest of the World (Asia, Africa, South America, etc.)

• Standard Shipping (12-20 business days): $19.99

• Express Shipping (7-12 business days): $34.99

Note: Shipping fees may vary for remote areas. Duties & taxes are not included and are the customer's responsibility.

2. Processing Time

• Orders are processed within 1-2 business days (excluding weekends & holidays).

• Delays may occur during peak seasons (e.g., Black Friday, Christmas).

3. Order Tracking

• Once shipped, you’ll receive a tracking number via email.

• Track your order via our website or the carrier’s portal (DHL, FedEx, USPS, etc.).

4. Shipping Restrictions

• Some countries may have import restrictions.

• We do not ship to PO boxes in certain regions.

5. Lost or Delayed Packages

If your order is delayed or lost in transit:

1. Check tracking updates first.

2. Contact us at service@nlpuzzels.com for assistance.

3. We may offer a replacement or refund if the package is confirmed lost.

6. Returns & Exchanges

See our Refund Policy for details. Return shipping costs are the customer’s responsibility unless the error is ours.

Questions?

Email us at service@nlpuzzels.com for shipping-related inquiries.

Thank you for shopping with Nlpuzzels! We appreciate your trust. 🚚💨