Refund Policy

Nlpuzzels Refund & Exchange Policy
Last Updated: July 29, 2025

At Nlpuzzels, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

Refund Policy
Eligibility
Refunds are available within 14 days of delivery.

Items must be unworn, unwashed, and in original condition with tags attached.

Final sale items (marked "Non-Refundable") cannot be refunded.

How to Request a Refund
Email us at service@nlpuzzels.com with your order number and reason for return.

We’ll provide a return authorization and shipping instructions.

Once received and inspected, your refund will be processed within 5-10 business days to the original payment method.

Refund Exclusions
Return shipping costs (unless the return is due to our error).

Items damaged due to customer misuse.

Exchange Policy
Do You Offer Exchanges?
✅ Yes! We offer size/color exchanges for eligible items within 14 days of delivery.

How to Request an Exchange
Email service@nlpuzzels.com with your order number and desired exchange details.

We’ll guide you through the return process and ship your replacement once we receive the original item.

If the new item costs more, you’ll pay the difference; if it costs less, we’ll refund the balance.

Exchange Limitations
Exchanges are subject to product availability.

Final sale items cannot be exchanged.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery at service@nlpuzzels.com (include photos/videos).

We’ll arrange a free return or replacement (or issue a full refund if preferred).

No return shipping fees apply for damaged/defective products.

Important Notes
Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refunds may take 1-2 billing cycles to appear on your statement, depending on your bank.

For international returns, duties/taxes are non-refundable.

Questions? Email us at service@nlpuzzels.com – we’re happy to help!

Thank you for shopping with Nlpuzzels. 💖